Are you an experienced hospitality professional ready to elevate your career in a five-star luxury environment? Raffles Dubai is currently hiring a Captain to join its prestigious Food & Beverage team at Raffles Salon. If you have a passion for luxury service, leadership skills, and a commitment to excellence, this opportunity offers the perfect platform to grow within one of Dubai’s most iconic hotels.
Captain jobs in Dubai’s luxury hotels are highly competitive, offering career growth, international exposure, and the chance to work with world-class hospitality professionals.
About Raffles Dubai
Raffles Dubai is a 5-star luxury hotel inspired by distinctive Egyptian architecture combined with sophisticated Asian elegance. Ideally located on Sheikh Rashid Road, adjacent to Wafi Mall and close to Dubai International Airport, the hotel provides exceptional comfort, spacious accommodations, and award-winning dining experiences.
Known for impeccable service standards, Raffles Dubai continues to set benchmarks in the UAE luxury hospitality sector.
Position Overview – Captain (Raffles Salon)
The Captain plays a key leadership role within the restaurant team, supporting colleagues and management to ensure the highest standards of service and guest satisfaction. This position requires professionalism, strong communication skills, and the ability to supervise daily operations while maintaining 5-star luxury standards.
The Captain works closely with the Restaurant Supervisor and Manager to oversee service flow, train team members, and ensure guests receive a seamless dining experience.
Key Responsibilities
Service Excellence & Guest Satisfaction
- Maintain and uphold LQA (Leading Quality Assurance) service standards
- Ensure smooth service operations within the outlet
- Read daily reports and acknowledge VIP arrivals
- Deliver personalized, attentive service to all guests
- Present menus, explain specials, and provide detailed information about food and beverages
- Ensure children’s menus and special dietary options are offered when appropriate
- Handle guest concerns professionally and inform management of resolutions
Creating memorable dining experiences is central to this role.
Food & Beverage Knowledge
- Maintain complete knowledge of all menu items, ingredients, garnishes, and preparation methods
- Prepare and serve specialty coffees and teas
- Serve alcoholic and non-alcoholic beverages according to hotel standards
- Demonstrate strong wine and cuisine knowledge
- Support upselling initiatives to maximize outlet revenue
A deep understanding of F&B offerings enhances guest confidence and satisfaction.
Operational Responsibilities
- Utilize POS systems to process orders, close checks, and complete cash-out procedures
- Follow hotel cash and credit card handling guidelines
- Reset tables according to 5-star standards
- Maintain cleanliness and organization of the outlet throughout service
- Conduct beverage inventories and prevent stock variances
- Perform opening and closing side duties as assigned
- Ensure compliance with HACCP, hygiene, and safety standards
Attention to detail and accuracy are critical for maintaining luxury standards.
Leadership & Team Support
- Assist management in supervising daily operations
- Conduct shift briefings and communicate key updates
- Train and mentor colleagues using a hands-on approach
- Lead by example and promote teamwork
- Support other F&B outlets during peak hours
- Maintain positive relationships with all departments
The Captain acts as a role model, inspiring the team to achieve excellence.
Qualifications & Experience
To qualify for this Captain job in Dubai, candidates should meet the following requirements:
- Secondary education qualification
- Minimum 2 years of hotel experience
- At least 1 year experience in a 5-star luxury hotel environment
- Strong knowledge of food and beverage service standards
- Experience with upselling techniques
- Proficiency in Micros POS system and Opera
- Knowledge of cashiering procedures
- High awareness of maintaining 5-star service standards
Candidates must demonstrate leadership qualities and the ability to multitask effectively.
Personal Attributes
- Excellent English communication skills (written and spoken)
- Professional grooming and presentation
- Strong interpersonal and motivational skills
- Attention to detail
- Ability to work efficiently under pressure
- Positive and collaborative team spirit
A Captain at Raffles Dubai must embody professionalism, confidence, and refined hospitality.
Why Join Raffles Dubai?
Working at Raffles Dubai means becoming part of a globally respected luxury hospitality brand. The hotel offers a refined and supportive working environment where employees are encouraged to grow professionally.
Benefits May Include:
- Competitive salary package
- Service charge benefits
- Accommodation or housing allowance (as per policy)
- Transportation provided
- Medical insurance coverage
- Paid annual leave
- Career development opportunities
- Training and leadership development programs
Luxury hotel careers in Dubai provide valuable international exposure and long-term growth opportunities.
Work Location
📍 Raffles Dubai
Sheikh Rashid Road, Wafi
Dubai, United Arab Emirates
Located in the heart of Dubai, Raffles offers accessibility and a prestigious working environment.
Who Should Apply?
This Captain job in Dubai is ideal for:
- Experienced restaurant supervisors seeking advancement
- Hospitality professionals with luxury hotel experience
- F&B leaders passionate about delivering 5-star service
- Candidates currently in the UAE with relevant experience
If you are dedicated to service excellence and ready to take on a leadership role in a prestigious hotel, this opportunity is for you.
