Are you passionate about hospitality and ready to take the next step in your hotel career? Pullman Hotels & Resorts, part of the globally recognized Accor Group, is looking for a dedicated and service-driven Front Office Supervisor to join its dynamic team. This is an exciting opportunity for hospitality professionals who thrive in fast-paced environments and enjoy delivering exceptional guest experiences.
Why Choose Movenpick?
Movenpick is more than a global hospitality leader. It is a place where individuals are encouraged to grow, explore, and shape their own career journey. With thousands of hotels worldwide, Movenpick provides unmatched career development opportunities in a supportive and inclusive environment.
At Pullman, innovation and style meet professionalism. The brand is known for its vibrant atmosphere, modern design, and forward-thinking hospitality approach. Employees are empowered to bring creativity and energy into their roles while maintaining the highest standards of service.
As part of the Accor family, you become a Heartist® — someone who delivers service from the heart while maintaining expertise and professionalism. Pullman believes in teamwork, inclusion, and building meaningful connections that enhance both guest satisfaction and employee growth.
Position Overview – Front Office Supervisor
Under the supervision of the Front Office Manager or Night Manager, the Front Office Supervisor plays a key leadership role in ensuring smooth daily front desk operations. This position is responsible for supervising reception activities, maintaining brand standards, and ensuring that every guest leaves with a positive and memorable impression.
The ideal candidate is confident, well-groomed, service-oriented, and capable of handling operational responsibilities while motivating the front office team.
Key Responsibilities
1. Planning & Organization
- Review and update the daily logbook to ensure continuity between shifts.
- Monitor front desk equipment and report any technical issues.
- Maintain professional grooming standards at all times.
- Supervise day-to-day reception operations to meet hotel service standards.
- Report operational updates to the Front Office Manager or Night Manager.
- Coach and monitor team performance to ensure quality service delivery.
- Ensure compliance with fire safety and first aid procedures.
- Handle guest complaints professionally and escalate when necessary.
- Follow all Accor brand standards and company values.
- Stay informed about daily hotel activities, VIP arrivals, and special events.
- Attend scheduled training sessions and team briefings.
- Print and review panic reports during each shift.
2. Operational Duties
- Prepare for daily arrivals by reviewing room allocations and guest special requests.
- Manage guest check-ins and check-outs efficiently.
- Update guest information accurately in the hotel system.
- Handle cashiering, billing, foreign exchange, and night audit tasks.
- Process walk-in reservations and phone bookings when required.
- Provide courteous, prompt, and professional service at all times.
- Coordinate with housekeeping, F&B, and other departments to resolve guest concerns.
- Issue and control guest key cards while ensuring security procedures are followed.
- Deliver messages and assist guests with information requests.
- Maintain proper documentation and file daily reports systematically.
- Participate in briefings and ensure smooth handover between shifts.
- Actively promote upselling opportunities to maximize revenue.
- Support additional operational tasks as requested by management.
Required Qualifications
- Degree or Diploma in Hotel Management or Hospitality.
- Experience in Front Office operations within a reputable hotel environment.
- Strong communication skills and confident personality.
- Excellent problem-solving and decision-making abilities.
- Ability to supervise and motivate a team.
- Strong attention to detail and guest-focused mindset.
- Knowledge of hotel management systems is an advantage.
Skills & Competencies
The successful candidate should demonstrate:
- Leadership and team coordination skills
- Professional grooming and presentation
- Strong interpersonal communication
- Guest service excellence
- Multitasking ability under pressure
- Revenue awareness and upselling skills
- Operational discipline and organizational skills
Why This Role Is Important
The Front Office Supervisor is the face of the hotel. From welcoming guests to resolving concerns, this role directly influences the guest experience. Effective supervision ensures smooth operations, satisfied guests, and positive online reviews — all critical factors in today’s competitive hospitality industry.
Working in this role also provides excellent exposure to hotel operations, making it an ideal career move for professionals aspiring to become Front Office Managers or Hotel Operations Leaders in the future.
Career Growth Opportunities
Joining Pullman and Accor opens doors to:
- Global career mobility across Accor properties
- Continuous professional training programs
- Leadership development opportunities
- Exposure to international hospitality standards
- Competitive employee benefits
Apply Today
If you are a motivated hospitality professional looking to grow your career in a globally respected hotel brand, this Front Office Supervisor opportunity at Pullman by Accor could be your next step.
Take your hospitality career to the next level and become part of a team that values professionalism, teamwork, and heartfelt service.
