Barista – Costa Coffee

Job Description

Across the United Arab Emirates, have you ever noticed a café located in shopping malls and other crowded areas that has a human name and has become a famous coffee brand? Friendly staff with a smile, excellent coffee, and delicious food are this brand’s icons. So that is Costa Coffee. This brand name has become one of the major coffee-selling brands across the UAE and globally. In Gulf countries, coffee is part of daily life, and Costa Coffee has become popular among coffee brands. Right now, there’s a great opportunity: Costa Coffee is hiring baristas for the Dubai branches. This is a rare chance to hire me in the Gulf we have brought to you. Read it carefully and apply with your relevant documents. This will be a great kick-start for someone looking to grow in a barista career.

Costa Coffee Company Overview

In 1971, in London, Bruno Costa, an Italian, founded an outstanding brand. It started as a small café and roaster, and after a series of moves, it has grown quickly worldwide. Costa Coffee is one of the largest coffee chains that challenge other major coffee brands. More than 35 countries, including the GCC, provide the service to thousands of customers every single day. Petrol stations, shopping malls, tourist places, train stations,s and business areas are covered by Costa Coffee, and having a cup of fresh-brewed coffee every single day is becoming a habit of theirs at Costa. This brand operates under one of the UAE’s well-reputed companies, Emirates Leisure Retail, and it covers all the regions across the UAE. One of the reasons Costa Coffee has become famous among job seekers is the opportunities for growth within the organization. Costa has offered many international opportunities to its loyal employees and continues to operate. Joining a company like Costa is not a regret.

As a Barista, Responsibilities

• Most people think that calibrating, brewing, and making lattes are a barista’s job. But for Costa Coffee, it’s about more than just the coffee. The real battle begins before the café opens. Arrive at the workstation on time and inspect the machines and equipment you will use all day. Make sure the machines are calibrated for the beans at the specified temperature.
• Clean the pastry and bakery item display shelf before placing any pastry platter. Ensure the display glasses are clean and free of stains. Check the expiry dates on pastry items, such as cakes, loaves, and cookies. If something is about to expire, bring it from raw to sell to minimize waste. This is repeatable every single day.
• Present the bakery and pastry items according to the gluten-free and non-gluten sections. The display of platters is a matter of attracting the customers.
• After these tasks, it’s time to capture the customer’s order accurately. Grinding the coffee, adjusting calibrations and extraction times, steaming milk, making espresso shots, and latte art are some of the duties, and additional knowledge of coffee bean types, milk types (dairy and plant-based), and dairy and plant-based alternatives is a must. Once you get the customer’s order, verify with them again and call them by name for their beverages.
• Keep a calm and friendly manner during peak-to-off-peak hours. This has to be consistently maintained to provide great customer service, and this is one of the reasons people come back to Costa Coffee.
• Working under pressure during evenings or weekends, such as handling customers in the queue while receiving the delivery orders and preparing them. Ensure every customer gets their drink accurately and within a set time. Being fast and accurate is vital here.
• Upsell items to customers who are coming just for a coffee. Be polite and nice to the people who ask for recommendations, and take orders accurately and consistently while avoiding mistakes.
• Repeatedly keep the quality of every single cup of coffee that you brew. Costa Coffee always prioritizes quality over quantity. At the end of the day, arrange the coffee station area, keep the floor clean, sanitize utensils, equipment, espresso machines, and grinders, and make the station ready for the next day’s opening.

Require Skillset

• If you have previous experience as a barista, yes, it’srequired, but it’s not the only thing that matters for this position. Costa Coffee will provide essential training before you begin at the café branch, and that’s why Costa Coffee stands out among other coffee brands. But what matters most, apart from experience, is the passion and willingness to learn and grow. I imagine a long queue standing in the café, customers rushing, and the delivery machines ringing for orders as the drive-thru gets busier. In that kind of situation, matters that,,,, will you be able to handle that pressure? Can you do multitasking when the pressure is higher?
• Do you follow hygiene standards and safety rules in accordance with UAE food safety regulations? As a barista, will you be able to stand for long hours and work as part of a team to complete the operation?
• Communication: Costa Coffee is looking for a fluent English speaker to communicate with customers of all nationalities; additionally, speaking Arabic, Russian, Hindi, or French will be an advantage.
• Relevant experience in hospitality is required, especially as a barista in a high-volume or fast-paced café. The ability to work rotational, split shifts is needed, and a candidate willing to relocate to any location across the UAE regions.