Receptionist – Premier Inn Hotels Dubai Dragon Mart 

Job Description

Responsibilities:

• Welcome guests, hotel visitors, and suppliers. Respond to telephone calls and provide a warm welcome in line with hotel standards.
• Professionally respond to guest requests, concerns, complaints, and inquiries promptly. Ensure timely solutions to meet guest satisfaction.
• Ensure compliance with Premier Inn brand standards, hotel policies, cash and card procedures, and health and safety requirements.
• Closely coordinate with F&B staff, Facility Management, housekeeping, Engineering staff, and other departments to ensure guest special requests are fulfilled promptly.
• Provide hotel promotion information, guest room prices, and events in the hotel’s surrounding area to provide accurate information.
• Follow up and maintain guest profiles, reservations, taxi bookings, and Front Office records using the hotel management system.
• Prepare daily guest reports, complaint records, and cash and card transaction records, and hand over the shift completely accurately.
• Handle room allocations, check-ins and check-outs, upgrades, and upselling while maximizing occupancy and revenue.
• Update, maintain, and analyze Excel spreadsheets and admin trackers to support hotel operations.

What we need from you:

• Minimum of 2 years’ Experience in a receptionist, front office, guest relations, or administrative role.
• Bachelor’s Degree in Hospitality Management, Tourism, or a related field.
• Advanced proficiency in English & Arabic, French, Russian, or Spanish is an advantage.
• Strong Experience using Opera PMS or a similar Management System is a must.
• Positive, proactive, and excellent organizational skills, and able to work under pressure.
• Good understanding of administration, including coordination, documentation, scheduling, and tracking.
• A growth mindset, with the ability to reflect, receive feedback, and consistently develop.

What it takes to make the stay:

At Premier Inn, our values define what it takes to succeed here and guide the qualities:

A Hunger and passion for providing warmth of Hospitality. Doing the right thing always.Being a leader that inspires others. Believing that teamwork as a family drives the best outcomes, and focusing on the now, bringing discipline and urgency to every single moment and knowing it can make a lasting impact.

Join the award-winning international work culture:

Premier Inn’s award-winning culture has earned us recognition on one of the best workplace lists in international Hospitality. As a global leader in Hospitality, we’ve welcomed more than 5 million guests worldwide, all while staying true to our unstoppable vision: to fill the earth with warm Hospitality.

If you’re exploring something new, Premier Inn hotel gates are open to support your journey every step of the way.