Job type – Full-time

Industry – Hospitality front of house

Location – Downtown, Dubai, United Arab Emirates

Experience level – 1-2 years of experience

Nationality – Asia, South Asia, and Africa

Company – Anantara Hotels and Resorts

Website – https://www.anantara.com/en/downtown-dubai/

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Anantara Hotel and Resorts

In the heart of Dubai, the Downtown Anatara luxury hotel is proudly located, attracting those who pass by in the near downtown. The hotel concept is rooted in the inspiring Thai innovative hotel concept. It includes 250 hotel rooms and suites, Mood bar, outdoor swimming pool, fitness center, Anantara spa, lobby lounge, Z, Iya, and the signature restaurant, boardrooms, and premium level eight business meeting rooms, which can accommodate around 500 pax. Under Minor Hotel, Anantara is operating, and it began in 2001, known as a luxury hotel brand company.

The Oberoi Dubai has transformed into Annatara Hotel Downtown, and it was in 2022. And since then, until last year has been transforming into a rebrand, and it was renovated to a luxury hotel lifestyle level. The hotel is located in the commercial area of Business Bay and acceible of airpot, just 20 mins, Dubai Future Museum, Burj Khalifa, and World Trade Center, 15 mins, and surrounded by many tourist attractions.

Anantara downtown has several restaurants which might be valuebale toy you. The signature dining, fine dining indian restaurent, Japanese cuisine restaurant, and speciality concept restaurant.

The Job Role Terms

Hostess is the first main face that guests will encounter; it’s the first impression customers feel warmly welcomed. This role carries more weight than the people in the other departments, because a hostess will meet the guest before the guest sits or even before the guest orders anything. As a hostess in the anantara dowbntown hotel its just not helping customers to guide them to the tables. It’s far beyond. You have control of the entire dining floor, control the restaurant reservations, and focus on the tables that will be turning soon. hostess job roles one of main respisibility is to make fel the guest comfortable they are special at all. professional manner, personality, and approachable appearance are some of the skills that shine in this role.

Key Responsibilities as a Hostess:

• Guest welcoming and seating: upon the first arrival of the customer, make a positive, excellent impression while maintaining the standards of luxury hospitality. Unlike others, you are the first face the guest talks to anyone on arrival at the restaurant outlet. With a professional manner, greet the customers, inquire about the free tables, and do not let them walk alone through the door. escorting guests to tables personally and handing over the menu with confidence and a calm manner. The whole restaurant floor balances on you.
• Reservations handling: upon arrival, guide the guests to their assigned tables based on the table availability and proper seating. The reservation system is in your hands. via emails, mobile, or in person through the hotel confirms the customer details acuurately adn organised a seating plan up to date. managing the guest waitlist, anticipating the eait times, and being transparent and faster to minimize the guest frustration. You have to focus and be alert on the floor for seating guests in a smart way, especially during peak hours and busy weekends, without degrading the customer dining experience.
• Menu information and awareness: Present the menus to the guests, be comfortable with them to talk about special dining offers, happy hours, restaurant seasonal concepts, and daily promotions.
• Assist FOH Operations: You will work closely with the restaurant staff, such as servers, bartenders, supervisors, and restaurant managers, to ensure the dining floor activity, guest requests, and incoming customers. The position of your stand at the intersection of the restaurant front door and the dining tables. To ensure smooth operations, the communication with FOH staff is vital.
• VIP guests handling: anatara downtown, located near the commercial area of Business Bay. A wide range of guests, like tourists, business owners, hotel residents, and local regular customers, must be handled by you. Be aware of the special requests of the guests, seating organisations, functions, and event setups for special events of birthdays, anniversaries, or events is one of your responsibilities to maintain proper vip service. mastering regular VIP customers, keep in mind the names, faces, and offer a genuine service that they feel is valuable at the restaurant.
• Reception area: the host stand and the reception desk have to be well organised and tidy. All the menu has to be cleaned without any dirt, and reservation materials and equipment must be in order. Your destination should always be prepared for the guest’s arrival.
• Grooming standards: Anantara Downtown Hotel has high expectations for standards. Follow the hotel’s grooming and uniform standards as well. As a representative of the front door at the restaurant, maintaining your appearance is a matter.
• Guest requests or complaints: Handle guest complaints in a professional nd friendly manner. Be polite and try to solve the issue on the spot without letting the customer be disappointed. Problem-solving skill is high valubale at this point. What doesn’t work? You can escalate complaints to the higher management.
• Updating the service floor: keep and follow the track records actively of the guest reservations, guest requirements, suggestions, and service issues to the supervisor. the volume of guests, waiting lists, cancelled reservations, VIP arrivals, and availability of tables for ongoing operation.

Position Requirements

• Minimum 1-2 years of experience in a guest relation desk, reception, or hostess job role in a star-class hotel.
• Fluency in English and additional languages consider as a advantage.
• A diploma degree in customer service or a relevant field.
• Attention to detail and highly strong organization skill.
• A Problem solver under high-volume customer pressure.
• Outstanding interpersonal skills with a positive attitude.
• Positive, friendly, and team spirit attitude.
• Proficiency in seven rooms, Opera PMS, Resseyy, and Microsoft.
• Able to work under pressure, especially during weekends and rush hours.
• Basic knowledge of fine dining and luxury service standards.

Downtown, Dubai

The Anantara Hotel location is an outstanding place. Itt was so close to one of the most attractive places kike the Dubai Mall, Future Museum, and the downtown area. its surrounds with alot of tourism attractions. Working as a hostess here means bringing a lot of experience in encounters with multicultural tourists. For a person who really loves to interact and encounter in hospitality, his location is exceptional.